Using humor to diffuse a situation

In this section we might create a FAQ (“Frequently Asked Question” segment where you politely take every accusation and refute  it in a very direct and transparent manner.

Q. When did you stop beating your wife?

A.  That’s a trick question because either way I answer it it seems like I’m guilty. So I refuse to answer it.  But to be perfectly clear, the answer is 1978.  (Everyone, we’re kidding here!!!  Just kidding)

Q. Which is better:  less filling or more taste?

The rumor on the Internet says I think less filling is better. That’s just not true. It’s an abomination and an outright lie.  Better taste is always the one for me and for this great country of ours, and I’ve said it repeatedly to my friends and staff here at the ballpark.

You get the idea and you’d treat it much more seriously, yet a little bit of humor disarms a tense situation.  But a little bit goes a long way so use it very sparingly.

 

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Don Martin is a public affairs specialist in Austin, Texas since 1989 with expertise in Internet Reputation management and repair. His website is htp://www.reputation-fix.com

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